## Handmade production and parties Africana Couture products are handmade, produced, prepared and shipped from Nigeria. The legal merchant and contracting entity is 9ja Lda, NIF 292611498, Praia, Cabo Verde, trading as Africana Couture. Production origin does not change the identity of the legal merchant.
Cancellations
Contact Customer Care promptly if you need to change or cancel an order. Because preparation may begin quickly, cancellation is not guaranteed after materials are allocated, tailoring begins or an order is dispatched. If Africana Couture cancels an order or cannot fulfil it, any captured payment for the affected item will be refunded.
Ordinary delay review after 90 days
For an active, otherwise fulfilable order delayed by handmade production or fulfilment, an ordinary delay-based refund review becomes available **90 calendar days after the successful payment timestamp**. The account order page shows the recorded payment date and review-eligibility date. Ninety days is a review threshold, not a promise that delivery takes 90 days and not an automatic refund entitlement. Each request is assessed using the order, production, dispatch and tracking record.
Exceptions that do not require waiting 90 days
Contact us immediately for duplicate payment; suspected unauthorised or fraudulent payment; cancellation by Africana Couture; an unavailable or impossible-to-fulfil order; a wrong item; a defective or damaged item; a parcel confirmed lost in transit; a material manufacturing error; or any mandatory consumer or cardholder right. These cases are reviewed without the ordinary delay waiting period.
Returns
Eligible returns must be authorised before shipment. Unless the item is wrong, defective, damaged or otherwise covered by mandatory law, the customer pays return shipping. Africana Couture pays the outbound shipment of an approved replacement. Items must normally be unworn, unwashed, unaltered and returned with original tags and packaging. Bespoke, personalised, altered, made-to-measure and hygiene-sensitive goods may be ineligible for change-of-mind return, without limiting rights for defects or mandatory law.
Outcomes and cardholder rights
Possible outcomes are approved, partially approved, denied, replacement offered, store credit offered, or more information required. Nothing in this policy removes mandatory consumer protections or independent cardholder protections available through the payment provider or SISP/card scheme rules.
Customer Care
Email **Africana@tedcanlabs.com** or send a WhatsApp message to **+238 524 7584** (messages only; no voice calls). Include your order number, reason and supporting photographs or tracking information where relevant.