Legal information
Africana Couture is operated by 9ja LDA, NIF 292611498, Praia, Cape Verde. Associated US entity: Tedcan LLC, entity ID 241478281020231287288, 1942 Broadway, Suite 314C, Boulder, Colorado 80302, USA. Legal and privacy contact: legal@tedcanlabs.com.
1. About these terms
Africana Couture is the trading brand of 9ja Lda, Cape Verde ("we", "us"). These terms apply when you visit our website, create an account, book a consultation or buy from us. The Legal Information section above identifies the operator and associated US entity.
2. Products and availability
We present colours, textiles and finishes as accurately as reasonably possible. Screens and handmade production may create small variations. An order is an offer to buy. A contract forms only when we confirm acceptance. We may correct obvious pricing errors, limit quantities or decline an order before acceptance and will refund any amount taken.
3. Prices and payment
Prices are shown in the selected currency. Your bank may apply conversion charges. Taxes, duties and delivery charges are shown before confirmation where calculable. Payments are processed by approved payment providers; we do not store complete card details.
4. Delivery
Delivery estimates are not guarantees. International customers are responsible for import duties unless checkout says they are included. Risk passes on delivery to the address supplied. Contact Client Care promptly if a parcel is damaged or missing.
5. Returns, cancellations and made-to-order work
Ready-to-wear returns must be requested within the period shown in our current returns information and returned unworn, unaltered and with tags. Hygiene-sensitive, personalised, bespoke, altered and made-to-order pieces may not be returnable except where faulty or required by law. Production begins only after any required measurement confirmation and deposit.
6. Consultations and measurements
Clients are responsible for checking self-submitted measurements. Guidance is informational and does not replace an atelier fitting. Consultation dates may be rescheduled subject to availability. Bespoke timelines begin after design, measurements and payment terms are agreed in writing.
7. Gift cards, promotions and intellectual property
Gift cards are not cash and cannot be resold. Promotions cannot be combined unless stated. Site content, designs, photography, marks and software belong to us or our licensors and may not be commercially reused without permission.
8. Liability, law and contact
Nothing excludes rights that cannot lawfully be excluded. To the extent permitted, we are not liable for indirect loss or events outside reasonable control. Cape Verde law governs these terms, subject to mandatory consumer protections where you live. Contact legal@tedcanlabs.com before filing a dispute so we can seek a fair resolution.
Returns, exchanges and refunds
Except where applicable law requires a refund, sales are final and we do not offer voluntary refunds to the original payment method. Eligible ready-to-wear items may be returned for an exchange or store credit if they satisfy the return conditions and return period displayed at purchase. The customer must arrange and pay the cost of shipping the item back to us. If the return is approved for an exchange, Africana Couture will pay the standard outbound shipping cost for the replacement item; upgrades, duties, taxes and any second or later exchange shipment remain the customer’s responsibility unless applicable law requires otherwise. Bespoke, personalised, altered, made-to-order, hygiene-sensitive and final-sale items are not eligible for voluntary return. Nothing in this policy limits mandatory rights relating to cancellation, faulty, damaged, unsafe or misdescribed goods, or any other remedy that cannot legally be excluded.
Dispute resolution and arbitration
Please send a written notice describing the dispute to legal@tedcanlabs.com. The parties will first attempt in good faith to resolve it informally for 30 days. If it remains unresolved, then, to the fullest extent permitted by applicable law, the dispute will be resolved by individual, binding arbitration administered by the independent Centro Nacional de Mediação e Arbitragem de Cabo Verde (CNMA-CV) under its applicable rules, with the seat in Praia, Cape Verde. By accepting these terms, each party agrees that a covered dispute will be decided by an arbitrator rather than through an ordinary lawsuit in court. This agreement does not prevent either party from seeking urgent interim relief, enforcing an arbitral award, bringing an eligible small-claims matter, reporting a matter to a regulator, or exercising any court access or consumer right that cannot lawfully be waived. No customer is required to arbitrate where the law applicable to that customer prohibits a pre-dispute consumer arbitration requirement.